FAQs
HOW CAN I CONTACT CUSTOMER SERVICE?
If you have any questions about your order, please reach out to our customer service team at Sales@justdriveapparel.ca with your inquiries. You can also visit our 'Contact Us' page to find all our social media pages and contacts.
HOW LONG DOES IT TAKE FOR A RESPONSE AFTER EMAILING CUSTOMER SERVICE?
Thank you for your patience. We typically respond to any questions you may have within 24 - 48 hours of receiving the email.
CAN I CHANGE MY ORDER (or CANCEL) ONCE IT’S PLACED?
If you have not received tracking information, we can change or cancel the order for you. Please reach out to our customer service team at Sales@justdriveapparel.ca with your order number.
WHERE IS MY ORDER/HOW CAN I TRACK MY ORDER?
When you place an order, we will send you an email with all the details including the name of the carrier, the ship date, and the tracking number, along with a receipt. If you don't receive the email or have misplaced your tracking number, send us an email at Sales@justdriveapparel.ca and we will be happy to resend it for you.
Please allow 3-5 business days for your order to be picked, packed, and shipped. This processing time is separate from the delivery time.
Note: It can take up to 24 hours for tracking numbers to update in the system. If tracking information is not available, please wait 24 business hours from the time the order was shipped.
AN ITEM/SIZE IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Each collection is intended to be available for a limited time only. Our periodic emails and text messages will give updates for restocks and collection drops before anyone else hears about it.
To stay current with items restocking or new collections in the future, be sure to follow our social media platforms as we post regularly informing our fans:
- Instagram
I RECEIVED THE WRONG/DEFECTIVE PRODUCT?
We are sorry to hear this. Please email Sales@justdriveapparel.ca so that we can help you with the return/exchange of your item.
HOW SHOULD I WASH OR TAKE CARE OF MY JUST DRIVE APPAREL ITEMS?
Here is our recommendation to keep all your new apparel looking fresh:
- Wash apparel inside-out to preserve designs.
- Wash apparel with like colors.
- Use mild detergent, with cold or warm water.
- Tumble dry on low heat or hang dry to preserve color.
IF YOU HAVE ANY OTHER QUESTIONS THAT WERE NOT ANSWERED HERE,
Please feel free to contact us at: Sales@justdriveapparel.ca
If you have any questions about your order, please reach out to our customer service team at Sales@justdriveapparel.ca with your inquiries. You can also visit our 'Contact Us' page to find all our social media pages and contacts.
HOW LONG DOES IT TAKE FOR A RESPONSE AFTER EMAILING CUSTOMER SERVICE?
Thank you for your patience. We typically respond to any questions you may have within 24 - 48 hours of receiving the email.
CAN I CHANGE MY ORDER (or CANCEL) ONCE IT’S PLACED?
If you have not received tracking information, we can change or cancel the order for you. Please reach out to our customer service team at Sales@justdriveapparel.ca with your order number.
WHERE IS MY ORDER/HOW CAN I TRACK MY ORDER?
When you place an order, we will send you an email with all the details including the name of the carrier, the ship date, and the tracking number, along with a receipt. If you don't receive the email or have misplaced your tracking number, send us an email at Sales@justdriveapparel.ca and we will be happy to resend it for you.
Please allow 3-5 business days for your order to be picked, packed, and shipped. This processing time is separate from the delivery time.
Note: It can take up to 24 hours for tracking numbers to update in the system. If tracking information is not available, please wait 24 business hours from the time the order was shipped.
AN ITEM/SIZE IS OUT OF STOCK, WHEN WILL IT BE AVAILABLE AGAIN?
Each collection is intended to be available for a limited time only. Our periodic emails and text messages will give updates for restocks and collection drops before anyone else hears about it.
To stay current with items restocking or new collections in the future, be sure to follow our social media platforms as we post regularly informing our fans:
I RECEIVED THE WRONG/DEFECTIVE PRODUCT?
We are sorry to hear this. Please email Sales@justdriveapparel.ca so that we can help you with the return/exchange of your item.
HOW SHOULD I WASH OR TAKE CARE OF MY JUST DRIVE APPAREL ITEMS?
Here is our recommendation to keep all your new apparel looking fresh:
- Wash apparel inside-out to preserve designs.
- Wash apparel with like colors.
- Use mild detergent, with cold or warm water.
- Tumble dry on low heat or hang dry to preserve color.
IF YOU HAVE ANY OTHER QUESTIONS THAT WERE NOT ANSWERED HERE,
Please feel free to contact us at: Sales@justdriveapparel.ca